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Questions

Asked every week.
Answered plainly.

No sales language, no fine print. If your question isn't here, ask us directly — that counts as a first conversation, and those are free.

Getting started

How much does it cost?

Every store is different, so we quote per project instead of publishing one-size prices. Tell us what you’re building in the project form — we come back within 24 hours with an honest plan and a number. You keep the plan either way.

What if I’m just starting, with a small budget?

Say so — plainly. Sometimes the honest advice is to start smaller than you think: one strong product page and clean imagery beats a rushed everything. We’ll tell you what we’d do in your position, even when it means less work for us.

How long does a project take?

A full store: usually 2–4 weeks. Product pages or imagery sets: about a week. CRO and SEO are ongoing by nature — audits land in days, results build over months. You get a timeline before we start.

What do you need from me?

Your product story, any assets you have, access where needed, and one chat thread where we can reach you. That’s it — we handle the rest.

Working together

What does “one client at a time” actually mean?

The whole studio works on one main project until it’s about 80% done — only then do we open the next slot. Your project is never in a queue behind ten others. It’s why the work is good and why slots are limited.

How do updates work?

Weekly, in plain words, with things you can see — not status jargon. Questions between updates get answered in hours, not days.

Who owns everything?

You do, from day one: the store, the design files, the accounts, the content. If we ever part ways, everything is already in your hands.

What if I don’t like a direction?

You say so, early — that’s what the weekly check-ins are for. Course-correcting in week one is cheap; we’d rather hear it than guess.

Money

Why don’t you show prices on the site?

Because a fixed price for unknown work is either padded or dishonest. We’d rather understand your project for fifteen minutes and give you a real number.

How is payment scheduled?

In milestones you approve — never everything up front. The schedule is part of the plan we send you.

Can I hire you through Fiverr instead?

Yes — some clients prefer the platform’s escrow, and that’s fine by us. Direct projects simply skip the platform fees.

After launch

Do you disappear after the website is done?

No — staying beside you is one of our three promises. Launch is the middle of the relationship, not the end. Support, small changes and honest advice continue after go-live.

Something broke at 9pm before a sale — what happens?

You message us. Urgent things get treated as urgent; that’s what “a team beside you” means in practice.

Can you take over a store someone else built?

Yes. We audit it first so you know exactly what you have, then fix and improve from there — no forced rebuilds.